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KEY QUALIFICATIONS

  • Results-oriented professional with more than 5 years experience in support, operation, maintenance and troubleshooting of IT Systems and Networks
  • Extensive experience with LAN installation, network reconfiguration, connectivity, network security, Internet, and software/hardware configuration
  • Skilled in configuration of Active Directory, DNS, DHCP, Web, Proxy, Mail Service in Windows/Linux Environment, Cisco Switches & Routers and Telecommunication equipment
  • Experienced in configuration, operation, maintenance and troubleshooting of System Security
  • As a virus hunter, can find the rouge machines in the network and the malicious files/registry keys in them. Got many awards in Symantec
  • Experienced in troubleshooting the application failure by application debug and looking at logs along with analyzing memory dump
  • Self motivated with excellent interpersonal and communication skills, experience in team work as well as meeting work schedules under tight deadlines.
  • Highly perceptive, with proven ability to pinpoint problems, provide creative solutions, and follow through to resolution in a timely and cost effective manner

TECHNICAL SKILLS

Operating Systems
  • Windows XP / Vista/Windows 7
  • Windows 2003/2008
  • RedHat/Suse/Ubuntu/Debian
  • Mac OS X
Applications
  • SQL Server 2005/2008
  • Exchange Server 2003/2007/2010
  • MYSQL, PostgreSQL, ASA, Oracle
  • MS Office XP/2003/2007/2010, Open Office
  • MS SharePoint
  • Web Server –IIS, Apache, Tomcat
  • Symantec BackupExec, Redgate, Commvault, Zenoss, GFI Monitor, Cacti,Fewya
  • Darwing Streaming Server
  • Microsoft Visio, Microsoft Project,TFS,Teamcity
  • JIRA, Confluence, Feywa,
  • SysLog, LogTash, Loggly
Networking

Administration and configuration of WAN/LAN protocols, TCP/IP, FTP, DNS/ SMTP, VPN, NT/AD domain registration, Active Directory, VLAN, Access Lists, Routers, Switches, Terminal Server, Wirless networking

Security

MS CHAP, EAP, IPSec, Firewall, RADIUS, NAP, NPS, Gateway/LAN/DHCP/RRAS Enforcer, 802.1x, Snort, ISA,Symantec Endpoint Protection/Encryption, IPCOP, Firewall, PPTP, L2TP, SSTP, IKEv2, Symantec Mail Security, Symantec Web Gateway Security, Symantec Endpoint Protection, Symantec Endpoint Encryption, OpenVPN, Sophos

Hardware/Storage

Dell Power Edge Server, RAID,iSCSI, NAS, Openfiler, FreeNAS, XFS, Dell MD 1000/3000/3200i

Telecommunication

ABB FOX 515 Multiplexer, Philips SOPHO IS3030 PABX, IP Telephony

Virtualization

VMWare Workstation, VMWare ESXi, Microsoft Hyper-V, Virtual Box

Programming

C/C++, Java, C#, ASP, Visual Basic, HTML, VB Script, PowerShell ,CSS, Java Script, jQuery, Python

High Availability

Failover, Load Balancing, Clustering in Windows OS, Mirroring of SQL DB, HAProxy, f5-BIG IP

Support Tools

Process Monitor, Wireshark, PoolMon, WinDbg, Debug Diagnostics, IIS Diagnostics Tools, PRTG Network Monitor, Nmap, WebScarab, GMER, IceSword, MS Rootkit Revealer, Sysinternals Suite

Cloud Management

AWS, Windows Azure, Ninefold


SPECIALISED SKILLS

  • Incident Management – 2 years experience in supporting customers to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
  • Security Support– 2 years experience as security consultant in advising customers to protect their information systems from unauthorized access, use, disclosure, disruption, modification or destruction
  • Malware Analysis – 2 years experience in finding out the source of malware & infecting system using analysis tools and techniques
  • Sever and Network Specialist –5 years experience in configuring and Maintenance of Servers and Networks

EXPERIENCE

MIA Sydney Pvt Ltd (www.mia.com.au)
System & Network Engineer (April. 2011 – Present):
  • Configure and Maintenance of Windows 2003 and Windows 2008 servers located in Syndney, Melbourne and Florida
  • Configure and Troubleshoot Applications in IIS6 and IIS7 and Tomcat servers
  • Configure and Maintenance of Databases in SQL 2005
  • Monitoring of Server and Network using GFI Monitor. Zenoss and Cacti
  • Configure and Maintenance of backup using Commvault and BackupExec
  • Configure and Maintenance of Juniper Firewall and Cisco Network Devices
  • Virtualization of Servers using VMWare ESXi and VCenter
  • Configure and Enforce system security using Sophos AV and Pure Message
  • Configure and Maintenance of Exchange 2003 server
  • Troubleshoot PC and Mac Systems for the office users
Symantec Corporation (www.symantec.com)
Technical Support Engineer (April. 2009 – April 2011):
  • Support Customer with security, encryption and enforcer related products in various platforms e.g. Windows 2000 Server, Windows 2003 Server, Windows XP, Windows Vista, Windows 7, Windows 2008 Server, Linux , Mac
  • Assist customers to handle security response e.g. find the rogue machine in the network, get logs from it machine & analyze them to find the malicious files and registry entries in Windows environment
  • Planning , Building and maintaining test environments to reproduce customer issue
  • Taking handoff from other regions e.g. NAM, EMEA etc
  • Follow up the cases opened with Customer and maintain liaison with Security Response Team/Backline to resolve the customer issue
  • Ensure that customer issues are resolved in timely and efficient manner
POWER GRID COMPANY OF BANGLADESH LTD (www.pgcb.org.bd)
Infrastructure Engineer (Jan. 2006- Mar. 2009):
  • Configured and maintained Cisco switches and routers
  • Installed and administered Active Directory and provided technical support services for servers (Win2K/2003/ Linux), clients (Win 2000/XP) and client/server applications, including backup and restoration of data, OS upgrades, and security patches, and user account creation and maintenance
  • Installed, configured, and maintained domain controller, SQL, DNS, DHCP
  • Created and managed user accounts and groups
  • Provided support for corporate security initiatives, such as virus protection, intrusion detection and firewall administration
  • Kept accurate registers of IT and communications equipment
  • Arranged training program for users
  • Managed support engineers
  • Prepared management report
  • Prepared bid document, evaluated the bids and supervised the contract for several supply contract of IT systems from local vendors
Support Engineer (Nov. 2002-Dec. 2005):
  • Installed & configured hardware, operating system (Windows XP), other software, printer, network in desktop PC.
  • Provided solution of hardware, software, network related problems to users.
  • Trained & supported staff in the use of computers, PDAs, printers, software, network, scanners, fax machines, plotters, presentation equipment such as data projector and other peripherals.
  • Performed or coordinated installation and maintenance of (wired & wireless) network services in local, mobile and remote sites as needed.
  • Installed Local Area Network cabling
  • Troubleshoot and resolved network problems.
  • Installed, supported and maintained laptop systems.
  • Installed, supported, maintained enterprise printing / Faxing / photocopy / scanning services.
  • Provided support to users with regard to data network, information technology hardware and software problems, enquiries and requests over direct contact, telephone or email.
  • Regularly updated company website.
  • Regularly backed up SQL server database.
  • Installed Anti Virus and regularly updated virus definition file.

Projects

NLDC Project

The project involves supply and installation of OPGW/ADSS OFC on over 2500 km of existing 132kV transmission lines replacing existing earthwire, integration with OFC on existing 230kV Transmission lines, and provision of an SDH STM-1/4 backbone transmission network over this infrastructure. The telecommunication network comprises a STM-4 transport layer linking 6 primary SDH loops with subnetwork (SNC) and redundant multiplex protection. The network provides 10 Mbits/Ethernet services to all SCADA RTUs, IP Telephones, provides primary protective relaying channels and supports a large administrative telephone system with 20 state of the art digital telephone exchanges (SOPHO), Over 110 substations and generating stations are linked via RTUs to a comprehensive SCADA/EMS system. Existing SCADA and Automation system will also be connected to NLDC. SCADA. Protection and telephone services are backed up over the existing PLC radio network. The telecommunication network also comprises STM-1 microwave link between two stations, Trunk Mobile Radio network for service purposes and underground OFC cable for linking some stations. The main and back control centre comprises with HP servers, workstations, Cisco Router, switch, IP telephone, Cisco Call Manager, Philips SOPHO telephone exchange etc. This project was funded by ADB and the contractor for this project was Consortium of Areva, France & Furukawa, Japan. The project cost was about $100 million US dollar.

  • Assisted in evaluation of bid, contract negotiation/management, design approval, project management & supervision of National Load Dispatch Center (NLDC) Project.
  • Approved the design and supervised the Procurement of Telecommunication System for Khulna South 230kV substation. Contractor of the project was Siemens, Germany.
  • Approved the design of Extension of Telecommunication System of Khulna central 132kV substation. Contractor of the project was Siemens, India.
  • Approved the design and supervised the Procurement of Automation and Telecommunication system of Gulshan 132kV GIS substation. Contractor of the project was CNEEC, China.

CONTRACT JOB

  1. JAV I.T. GROUP (WWW.JAVIT.COM.AU) -Desktop Support Engineer - National Australia Banik (NAB)
  2. Carmichael Fisher Pty Ltd (www.carmichaelfisher.com.au) - Support Officer

EDUCATION

  • Diploma in IT System Administration, TAFE, NSW
  • B.Sc. (Computer Science & Engineering), Khulna University, Bangladesh

CERTIFICATION

  • Symantec Certified Specialist in Symantec Endpoint Protection
  • Cisco Certified Network Associate
  • Microsoft Certified Professional

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